{"id":10198,"date":"2023-05-24T12:43:51","date_gmt":"2023-05-24T10:43:51","guid":{"rendered":"https:\/\/derbedrosian.nl\/?page_id=10198"},"modified":"2025-12-20T16:59:56","modified_gmt":"2025-12-20T14:59:56","slug":"si%cc%87kayet-mekani%cc%87zmasi","status":"publish","type":"page","link":"https:\/\/www.derbedrosian.nl\/tr\/klachtenregeling\/","title":{"rendered":"\u015eik\u00e2yet program\u0131"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10198\" class=\"elementor elementor-10198\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2c3948c wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"2c3948c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de22118 e-con-full e-flex e-con e-child\" data-id=\"de22118\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89ce566 elementor-hidden-tablet elementor-hidden-mobile wd-el-breadcrumbs text-left elementor-widget elementor-widget-wd_element_breadcrumbs\" data-id=\"89ce566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_element_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/www.derbedrosian.nl\/tr\/\">Ev<\/a><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">Sayfa<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b91bf8 e-con-full e-flex e-con e-child\" data-id=\"2b91bf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13db396 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit text-balance color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"13db396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Der Bedrosian, uzman avukatlara sahiptir. Acil durumlarda bizimle ileti\u015fime ge\u00e7in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df7c59c elementor-align-left btn-cta elementor-widget elementor-widget-button\" data-id=\"df7c59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.derbedrosian.nl\/tr\/iletisim\/\" alt=\"contact strafrecht advocaat\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00dccretsiz dan\u0131\u015fmanl\u0131k al\u0131n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f3c1a1b wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"f3c1a1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b125dd color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3b125dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Der Bedrosian Hukuk B\u00fcrosu'nun Voda'n\u0131n 6.28. maddesinde belirtilen ofis \u015fikayetleri d\u00fczenlemesi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee84c9 elementor-widget elementor-widget-spacer\" data-id=\"9ee84c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e534e5f elementor-widget elementor-widget-heading\" data-id=\"e534e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 1 - Tan\u0131mlar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d27227f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d27227f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bu ofis \u015fikayet plan\u0131nda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r:<\/p><ul><li><em>\u015eikayet:<\/em> M\u00fcvekkil taraf\u0131ndan veya m\u00fcvekkil ad\u0131na avukata veya onun sorumlulu\u011fu alt\u0131nda \u00e7al\u0131\u015fan ki\u015filere y\u00f6nelik olarak bir hizmet s\u00f6zle\u015fmesinin akdedilmesi ve y\u00fcr\u00fct\u00fclmesi, hizmetlerin kalitesi veya \u00fccretin miktar\u0131 ile ilgili her t\u00fcrl\u00fc memnuniyetsizli\u011fin yaz\u0131l\u0131 olarak ifade edilmesi, Avukatl\u0131k Yasas\u0131'n\u0131n 4. b\u00f6l\u00fcm\u00fcnde at\u0131fta bulunulan bir \u015fikayet de\u011fildir;<\/li><li><em>\u015eikayet\u00e7i:<\/em> M\u00fc\u015fteri veya temsilcisinin \u015fikayette bulunmas\u0131;<\/li><li><em>\u015fikayet memuru: <\/em>\u015fikayeti ele almaktan sorumlu avukat;<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b7edf elementor-widget elementor-widget-spacer\" data-id=\"70b7edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ba184 elementor-widget elementor-widget-heading\" data-id=\"a3ba184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 2 - Uygulama kapsam\u0131<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e11f4a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0e11f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Bu ofis \u015fikayet plan\u0131, avukat ile m\u00fcvekkil aras\u0131ndaki t\u00fcm s\u00f6zle\u015fmeler i\u00e7in ge\u00e7erlidir.<\/li><li>Avukat, \u015fikayetlerin ofis \u015fikayet plan\u0131na uygun olarak ele al\u0131nmas\u0131n\u0131 sa\u011flayacakt\u0131r.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcbfb1 elementor-widget elementor-widget-spacer\" data-id=\"6fcbfb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906f0ad elementor-widget elementor-widget-heading\" data-id=\"906f0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 3 - Ama\u00e7lar\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d34abc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4d34abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bu ofis \u015fikayet program\u0131n\u0131n amac\u0131<\/p><ol style=\"list-style: upper-alpha;\"><li>M\u00fc\u015fteri \u015fikayetlerinin makul bir s\u00fcre i\u00e7inde yap\u0131c\u0131 bir \u015fekilde ele al\u0131nmas\u0131 i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131;<\/li><li>M\u00fc\u015fteri \u015fikayetlerinin nedenlerini belirlemek i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131;<\/li><li>\u015eikayetlerin uygun \u015fekilde ele al\u0131nmas\u0131 yoluyla mevcut ili\u015fkilerin s\u00fcrd\u00fcr\u00fclmesi ve geli\u015ftirilmesi;<\/li><li>personeli \u015fikayetlere m\u00fc\u015fteri merkezli yan\u0131t verme konusunda e\u011fitmek;<\/li><li>\u015eikayetlerin ele al\u0131nmas\u0131 ve \u015fikayet analizi yoluyla hizmet kalitesinin art\u0131r\u0131lmas\u0131.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b23b2 elementor-widget elementor-widget-spacer\" data-id=\"f0b23b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a1f20 elementor-widget elementor-widget-heading\" data-id=\"19a1f20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 4 - Hizmet sunumunun ba\u015flang\u0131c\u0131nda bilgilendirme\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ceb748 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2ceb748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Bu b\u00fcro \u015fikayet plan\u0131 kamuya a\u00e7\u0131klanm\u0131\u015ft\u0131r. Hizmet s\u00f6zle\u015fmesi yap\u0131lmadan \u00f6nce avukat, m\u00fcvekkilini avukat\u0131n bir b\u00fcro \u015fik\u00e2yet plan\u0131 oldu\u011fu ve bunun verilen hizmetler i\u00e7in ge\u00e7erli oldu\u011fu konusunda bilgilendirmelidir.<\/li><li>Avukat, tedavi sonras\u0131nda \u00e7\u00f6z\u00fcme kavu\u015fturulmayan bir \u015fikayetin ba\u011flay\u0131c\u0131 bir karar almak i\u00e7in sunulabilece\u011fi ba\u011f\u0131ms\u0131z taraf veya kurumu genel h\u00fck\u00fcm ve ko\u015fullar arac\u0131l\u0131\u011f\u0131yla g\u00f6rev s\u00f6zle\u015fmesine dahil etmi\u015f ve bunu g\u00f6rev onay\u0131nda belirtmi\u015ftir.<\/li><li>Bu ofis \u015fikayet y\u00f6netmeli\u011finin 1. Maddesinde at\u0131fta bulunulan ve tedavi sonras\u0131nda \u00e7\u00f6z\u00fcme kavu\u015fturulmayan \u015fikayetler ba\u011flay\u0131c\u0131 g\u00f6r\u00fc\u015fe sunulacakt\u0131r.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-002676c elementor-widget elementor-widget-spacer\" data-id=\"002676c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c62260 elementor-widget elementor-widget-heading\" data-id=\"9c62260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 5 - \u0130\u00e7 \u015fikayet prosed\u00fcr\u00fc<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8daacc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f8daacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Bir m\u00fcvekkil avukata bir \u015fik\u00e2yetle ba\u015fvurursa, \u015fik\u00e2yet firma i\u00e7inde \u015fik\u00e2yet sorumlusu olarak g\u00f6rev yapan ba\u015fka bir avukata y\u00f6nlendirilir. E\u011fer b\u00f6yle bir ki\u015fi yoksa, Thomas Der Bedrosian \u015fik\u00e2yet sorumlusu olarak g\u00f6rev yapar.<\/li><li>\u015eik\u00e2yet g\u00f6revlisi, hakk\u0131nda \u015fik\u00e2yette bulunulan ki\u015fiyi \u015fik\u00e2yetin yap\u0131ld\u0131\u011f\u0131 konusunda bilgilendirecek ve \u015fik\u00e2yet\u00e7iye ve hakk\u0131nda \u015fik\u00e2yette bulunulan ki\u015fiye \u015fik\u00e2yeti a\u00e7\u0131klama f\u0131rsat\u0131 verecektir.<\/li><li>Hakk\u0131nda \u015fikayette bulunulan ki\u015fi, \u015fikayet g\u00f6revlisinin m\u00fcdahalesinden sonra olsun ya da olmas\u0131n, m\u00fc\u015fteriyle birlikte bir \u00e7\u00f6z\u00fcme ula\u015fmaya \u00e7al\u0131\u015f\u0131r.<\/li><li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetin kendisine ula\u015fmas\u0131ndan itibaren d\u00f6rt hafta i\u00e7inde \u015fik\u00e2yeti karara ba\u011flar ya da bu s\u00fcreden herhangi bir sapma olmas\u0131 halinde \u015fik\u00e2yet sahibini bilgilendirir ve \u015fik\u00e2yetle ilgili g\u00f6r\u00fc\u015f\u00fcn\u00fc bildirece\u011fi s\u00fcreyi belirtir.<\/li><li>\u015eik\u00e2yet g\u00f6revlisi, tavsiyelerle birlikte olsun ya da olmas\u0131n, \u015fik\u00e2yetin esas\u0131na ili\u015fkin g\u00f6r\u00fc\u015f\u00fcn\u00fc \u015fik\u00e2yet\u00e7iye ve aleyhinde \u015fik\u00e2yette bulunulan ki\u015fiye yaz\u0131l\u0131 olarak bildirecektir.<\/li><li>\u015eikayetin tatmin edici bir \u015fekilde \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 halinde, \u015fikayet\u00e7i, \u015fikayet g\u00f6revlisi ve hakk\u0131nda \u015fikayette bulunulan ki\u015fi \u015fikayetin esas\u0131na ili\u015fkin karar\u0131 imzalar.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9833dad elementor-widget elementor-widget-spacer\" data-id=\"9833dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629c851 elementor-widget elementor-widget-heading\" data-id=\"629c851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 6 - Gizlilik ve masrafs\u0131z \u015fikayet i\u015fleme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64fb9ad color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"64fb9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>\u015eik\u00e2yet g\u00f6revlisi ve hakk\u0131nda \u015fik\u00e2yette bulunulan ki\u015fi, \u015fik\u00e2yetleri ele al\u0131rken gizlili\u011fe riayet edecektir.<\/li><li>\u015eikayet sahibi, \u015fikayetin ele al\u0131nmas\u0131 i\u00e7in herhangi bir \u00fccret \u00f6demekle y\u00fck\u00fcml\u00fc de\u011fildir.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4386c7 elementor-widget elementor-widget-spacer\" data-id=\"a4386c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c7e68 elementor-widget elementor-widget-heading\" data-id=\"42c7e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 7 - Sorumluluklar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d909d71 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d909d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetin zaman\u0131nda \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131ndan sorumludur.<\/li><li>Hakk\u0131nda \u015fikayette bulunulan ki\u015fi, \u015fikayet memurunu herhangi bir temas ve olas\u0131 \u00e7\u00f6z\u00fcm hakk\u0131nda bilgilendirecektir.<\/li><li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetin ele al\u0131n\u0131\u015f\u0131 hakk\u0131nda \u015fik\u00e2yet sahibini bilgilendirecektir.<\/li><li>\u015eikayet g\u00f6revlisi \u015fikayet dosyas\u0131n\u0131 muhafaza eder.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178ecee elementor-widget elementor-widget-spacer\" data-id=\"178ecee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc58579 elementor-widget elementor-widget-heading\" data-id=\"dc58579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Madde 8 - \u015eikayet kayd\u0131<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bd825 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c6bd825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yeti \u015fik\u00e2yet konusu ile birlikte kaydedecektir.<\/li><li>Bir \u015fikayet birka\u00e7 konuya ayr\u0131labilir.<\/li><li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetlerin ele al\u0131n\u0131\u015f\u0131na ili\u015fkin periyodik olarak raporlama yapar ve yeni \u015fik\u00e2yetlerin \u00f6nlenmesinin yan\u0131 s\u0131ra prosed\u00fcrlerin iyile\u015ftirilmesine y\u00f6nelik tavsiyelerde bulunur.<\/li><li>Y\u0131lda en az bir kez, raporlar ve tavsiyeler ofiste tart\u0131\u015f\u0131l\u0131r ve karara sunulur.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e700f59 elementor-widget elementor-widget-spacer\" data-id=\"e700f59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c66f003 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c66f003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Varsa, \u015fikayet ilgili sorumluluk sigortac\u0131s\u0131na da bildirilecektir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa7570 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3fa7570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.derbedrosian.nl\/wp-content\/uploads\/kantoor-klachtenregeling.pdf\" target=\"_blank\" alt=\"kantoorklachtenregeling advocatenkantoor der bedrosian\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-pdf\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M369.9 97.9L286 14C277 5 264.8-.1 252.1-.1H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V131.9c0-12.7-5.1-25-14.1-34zM332.1 128H256V51.9l76.1 76.1zM48 464V48h160v104c0 13.3 10.7 24 24 24h104v288H48zm250.2-143.7c-12.2-12-47-8.7-64.4-6.5-17.2-10.5-28.7-25-36.8-46.3 3.9-16.1 10.1-40.6 5.4-56-4.2-26.2-37.8-23.6-42.6-5.9-4.4 16.1-.4 38.5 7 67.1-10 23.9-24.9 56-35.4 74.4-20 10.3-47 26.2-51 46.2-3.3 15.8 26 55.2 76.1-31.2 22.4-7.4 46.8-16.5 68.4-20.1 18.9 10.2 41 17 55.8 17 25.5 0 28-28.2 17.5-38.7zm-198.1 77.8c5.1-13.7 24.5-29.5 30.4-35-19 30.3-30.4 35.7-30.4 35zm81.6-190.6c7.4 0 6.7 32.1 1.8 40.8-4.4-13.9-4.3-40.8-1.8-40.8zm-24.4 136.6c9.7-16.9 18-37 24.7-54.7 8.3 15.1 18.9 27.2 30.1 35.5-20.8 4.3-38.9 13.1-54.8 19.2zm131.6-5s-5 6-37.3-7.8c35.1-2.6 40.9 5.4 37.3 7.8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u015eikayet prosed\u00fcr\u00fcn\u00fc indirin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3029daa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3029daa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Son g\u00fcncelleme: 21 Haziran 2023<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HomePagina Der Bedrosian beschikt over gespecialiseerde advocaten. Neem contact op bij spoedgevallen. Ontvang vrijblijvend advies Kantoorklachtenregeling Advocatenkantoor Der Bedrosian zoals<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/pages\/10198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/comments?post=10198"}],"version-history":[{"count":0,"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/pages\/10198\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.derbedrosian.nl\/tr\/wp-json\/wp\/v2\/media?parent=10198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}