{"id":10198,"date":"2023-05-24T12:43:51","date_gmt":"2023-05-24T10:43:51","guid":{"rendered":"https:\/\/derbedrosian.nl\/?page_id=10198"},"modified":"2025-12-20T16:59:56","modified_gmt":"2025-12-20T14:59:56","slug":"mechanizm-skladania-skarg","status":"publish","type":"page","link":"https:\/\/www.derbedrosian.nl\/pl\/klachtenregeling\/","title":{"rendered":"System reklamacji"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10198\" class=\"elementor elementor-10198\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2c3948c wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"2c3948c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de22118 e-con-full e-flex e-con e-child\" data-id=\"de22118\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89ce566 elementor-hidden-tablet elementor-hidden-mobile wd-el-breadcrumbs text-left elementor-widget elementor-widget-wd_element_breadcrumbs\" data-id=\"89ce566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_element_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/www.derbedrosian.nl\/pl\/\">Strona g\u0142\u00f3wna<\/a><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">Strona<\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b91bf8 e-con-full e-flex e-con e-child\" data-id=\"2b91bf8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13db396 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit text-balance color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"13db396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Der Bedrosian dysponuje wyspecjalizowanymi prawnikami. W nag\u0142ych przypadkach prosimy o kontakt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df7c59c elementor-align-left btn-cta elementor-widget elementor-widget-button\" data-id=\"df7c59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.derbedrosian.nl\/pl\/kontakt\/\" alt=\"contact strafrecht advocaat\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-down\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M168 345.941V44c0-6.627-5.373-12-12-12h-56c-6.627 0-12 5.373-12 12v301.941H41.941c-21.382 0-32.09 25.851-16.971 40.971l86.059 86.059c9.373 9.373 24.569 9.373 33.941 0l86.059-86.059c15.119-15.119 4.411-40.971-16.971-40.971H168z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Uzyskaj bezp\u0142atn\u0105 porad\u0119<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f3c1a1b wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"f3c1a1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b125dd color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3b125dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Procedura rozpatrywania skarg biurowych Kancelarii Adwokackiej Der Bedrosian, zgodnie z postanowieniami artyku\u0142u 6.28 Voda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee84c9 elementor-widget elementor-widget-spacer\" data-id=\"9ee84c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e534e5f elementor-widget elementor-widget-heading\" data-id=\"e534e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 1 - Definicje<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d27227f color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d27227f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>W niniejszym systemie skarg z urz\u0119du stosuje si\u0119 nast\u0119puj\u0105ce definicje:<\/p><ul><li><em>skarga:<\/em> ka\u017cde pisemne wyra\u017cenie niezadowolenia przez klienta lub w jego imieniu wobec prawnika lub os\u00f3b pracuj\u0105cych na jego odpowiedzialno\u015b\u0107 w zwi\u0105zku z zawarciem i wykonaniem umowy o \u015bwiadczenie us\u0142ug, jako\u015bci\u0105 us\u0142ug lub wysoko\u015bci\u0105 honorarium, nieb\u0119d\u0105ce skarg\u0105, o kt\u00f3rej mowa w art. 4 ustawy o prawnikach;<\/li><li><em>skar\u017c\u0105cy:<\/em> klient lub jego przedstawiciel sk\u0142adaj\u0105cy skarg\u0119;<\/li><li><em>urz\u0119dnik ds. reklamacji: <\/em>prawnik odpowiedzialny za rozpatrzenie skargi;<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b7edf elementor-widget elementor-widget-spacer\" data-id=\"70b7edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ba184 elementor-widget elementor-widget-heading\" data-id=\"a3ba184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 2 - Zakres stosowania<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e11f4a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0e11f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Niniejszy system skarg biurowych ma zastosowanie do ka\u017cdej umowy zlecenia mi\u0119dzy prawnikiem a klientem.<\/li><li>Adwokat zapewnia rozpatrzenie skargi zgodnie z systemem rozpatrywania skarg w biurze.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcbfb1 elementor-widget elementor-widget-spacer\" data-id=\"6fcbfb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906f0ad elementor-widget elementor-widget-heading\" data-id=\"906f0ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 3 - Cele\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d34abc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4d34abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Celem tego systemu skarg biurowych jest:<\/p><ol style=\"list-style: upper-alpha;\"><li>Ustanowienie procedury konstruktywnego rozpatrywania skarg klient\u00f3w w rozs\u0105dnym terminie;<\/li><li>Ustanowienie procedury identyfikacji przyczyn skarg klient\u00f3w;<\/li><li>utrzymywanie i poprawianie istniej\u0105cych relacji poprzez w\u0142a\u015bciw\u0105 obs\u0142ug\u0119 reklamacji;<\/li><li>szkolenie pracownik\u00f3w w zakresie reagowania na skargi w spos\u00f3b skoncentrowany na kliencie;<\/li><li>Poprawa jako\u015bci us\u0142ug poprzez rozpatrywanie skarg i analiz\u0119 skarg.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0b23b2 elementor-widget elementor-widget-spacer\" data-id=\"f0b23b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a1f20 elementor-widget elementor-widget-heading\" data-id=\"19a1f20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 4 - Informacje na pocz\u0105tku \u015bwiadczenia us\u0142ugi\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ceb748 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"2ceb748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Niniejszy system skarg z urz\u0119du zosta\u0142 podany do wiadomo\u015bci publicznej. Przed zawarciem umowy o \u015bwiadczenie us\u0142ug prawnik poinformuje klienta, \u017ce prawnik posiada system skarg z urz\u0119du i \u017ce ma on zastosowanie do \u015bwiadczonych us\u0142ug.<\/li><li>Prawnik zawar\u0142 w umowie zlecenia za po\u015brednictwem og\u00f3lnych warunk\u00f3w niezale\u017cn\u0105 stron\u0119 lub organ, do kt\u00f3rego mo\u017cna z\u0142o\u017cy\u0107 skarg\u0119, kt\u00f3ra nie zosta\u0142a rozwi\u0105zana po rozpatrzeniu, w celu uzyskania wi\u0105\u017c\u0105cej decyzji i poinformowa\u0142 o tym w potwierdzeniu zlecenia.<\/li><li>Reklamacje, o kt\u00f3rych mowa w art. 1 niniejszego regulaminu rozpatrywania reklamacji, kt\u00f3re nie zostan\u0105 rozpatrzone po rozpatrzeniu, zostan\u0105 poddane wi\u0105\u017c\u0105cej opinii.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-002676c elementor-widget elementor-widget-spacer\" data-id=\"002676c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c62260 elementor-widget elementor-widget-heading\" data-id=\"9c62260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 5 - Wewn\u0119trzna procedura sk\u0142adania skarg<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8daacc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f8daacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Je\u015bli klient zwr\u00f3ci si\u0119 do prawnika ze skarg\u0105, skarga zostanie skierowana do innego prawnika w firmie, kt\u00f3ry w ten spos\u00f3b dzia\u0142a jako urz\u0119dnik ds. skarg. Je\u015bli nie ma takiej osoby, Thomas Der Bedrosian pe\u0142ni funkcj\u0119 specjalisty ds. skarg.<\/li><li>Urz\u0119dnik ds. skarg powiadamia osob\u0119, kt\u00f3rej dotyczy skarga, o z\u0142o\u017ceniu skargi i daje skar\u017c\u0105cemu i osobie, kt\u00f3rej dotyczy skarga, mo\u017cliwo\u015b\u0107 wyja\u015bnienia skargi.<\/li><li>Osoba, na kt\u00f3r\u0105 z\u0142o\u017cono skarg\u0119, stara si\u0119 znale\u017a\u0107 rozwi\u0105zanie wsp\u00f3lnie z klientem, niezale\u017cnie od tego, czy po interwencji urz\u0119dnika ds. skarg.<\/li><li>Urz\u0119dnik ds. skarg rozstrzyga skarg\u0119 w ci\u0105gu czterech tygodni od otrzymania skargi lub powiadamia skar\u017c\u0105cego o wszelkich odst\u0119pstwach od tego terminu, podaj\u0105c termin, w kt\u00f3rym zostanie wydana opinia w sprawie skargi.<\/li><li>Urz\u0119dnik ds. skarg powiadamia na pi\u015bmie skar\u017c\u0105cego i osob\u0119, przeciwko kt\u00f3rej wniesiono skarg\u0119, o opinii na temat zasadno\u015bci skargi, niezale\u017cnie od tego, czy towarzysz\u0105 jej zalecenia.<\/li><li>Je\u015bli skarga zostanie rozstrzygni\u0119ta w spos\u00f3b zadowalaj\u0105cy, skar\u017c\u0105cy, urz\u0119dnik ds. skarg i osoba, przeciwko kt\u00f3rej wniesiono skarg\u0119, podpisuj\u0105 orzeczenie w sprawie zasadno\u015bci skargi.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9833dad elementor-widget elementor-widget-spacer\" data-id=\"9833dad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629c851 elementor-widget elementor-widget-heading\" data-id=\"629c851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 6 - Poufno\u015b\u0107 i bezkosztowe rozpatrywanie skarg<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64fb9ad color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"64fb9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Urz\u0119dnik ds. skarg i osoba, kt\u00f3rej dotyczy skarga, zobowi\u0105zani s\u0105 do zachowania poufno\u015bci podczas rozpatrywania skarg.<\/li><li>Skar\u017c\u0105cy nie ponosi \u017cadnych op\u0142at za rozpatrzenie skargi.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4386c7 elementor-widget elementor-widget-spacer\" data-id=\"a4386c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42c7e68 elementor-widget elementor-widget-heading\" data-id=\"42c7e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 7 - Obowi\u0105zki<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d909d71 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d909d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Specjalista ds. reklamacji jest odpowiedzialny za terminowe rozpatrzenie reklamacji.<\/li><li>Osoba, kt\u00f3rej dotyczy skarga, b\u0119dzie informowa\u0107 urz\u0119dnika ds. skarg o wszelkich kontaktach i mo\u017cliwych rozwi\u0105zaniach.<\/li><li>Urz\u0119dnik ds. skarg b\u0119dzie informowa\u0142 skar\u017c\u0105cego o sposobie rozpatrzenia skargi.<\/li><li>Urz\u0119dnik ds. skarg prowadzi akta skargi.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178ecee elementor-widget elementor-widget-spacer\" data-id=\"178ecee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc58579 elementor-widget elementor-widget-heading\" data-id=\"dc58579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Artyku\u0142 8 - Rejestracja skarg<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bd825 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c6bd825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Pracownik ds. reklamacji zarejestruje reklamacj\u0119 wraz z jej przedmiotem.<\/li><li>Reklamacj\u0119 mo\u017cna podzieli\u0107 na kilka temat\u00f3w.<\/li><li>Specjalista ds. skarg sk\u0142ada okresowe sprawozdania z rozpatrywania skarg i wydaje zalecenia maj\u0105ce na celu zapobieganie nowym skargom, a tak\u017ce usprawnienie procedur.<\/li><li>Przynajmniej raz w roku raporty i zalecenia s\u0105 omawiane w biurze i przedk\u0142adane do decyzji.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e700f59 elementor-widget elementor-widget-spacer\" data-id=\"e700f59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c66f003 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c66f003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>W stosownych przypadkach skarga zostanie r\u00f3wnie\u017c zg\u0142oszona do odpowiedniego ubezpieczyciela odpowiedzialno\u015bci cywilnej.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa7570 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3fa7570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.derbedrosian.nl\/wp-content\/uploads\/kantoor-klachtenregeling.pdf\" target=\"_blank\" alt=\"kantoorklachtenregeling advocatenkantoor der bedrosian\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-pdf\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M369.9 97.9L286 14C277 5 264.8-.1 252.1-.1H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V131.9c0-12.7-5.1-25-14.1-34zM332.1 128H256V51.9l76.1 76.1zM48 464V48h160v104c0 13.3 10.7 24 24 24h104v288H48zm250.2-143.7c-12.2-12-47-8.7-64.4-6.5-17.2-10.5-28.7-25-36.8-46.3 3.9-16.1 10.1-40.6 5.4-56-4.2-26.2-37.8-23.6-42.6-5.9-4.4 16.1-.4 38.5 7 67.1-10 23.9-24.9 56-35.4 74.4-20 10.3-47 26.2-51 46.2-3.3 15.8 26 55.2 76.1-31.2 22.4-7.4 46.8-16.5 68.4-20.1 18.9 10.2 41 17 55.8 17 25.5 0 28-28.2 17.5-38.7zm-198.1 77.8c5.1-13.7 24.5-29.5 30.4-35-19 30.3-30.4 35.7-30.4 35zm81.6-190.6c7.4 0 6.7 32.1 1.8 40.8-4.4-13.9-4.3-40.8-1.8-40.8zm-24.4 136.6c9.7-16.9 18-37 24.7-54.7 8.3 15.1 18.9 27.2 30.1 35.5-20.8 4.3-38.9 13.1-54.8 19.2zm131.6-5s-5 6-37.3-7.8c35.1-2.6 40.9 5.4 37.3 7.8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prosz\u0119 pobra\u0107 procedur\u0119 reklamacyjn\u0105<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3029daa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3029daa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ostatnia aktualizacja: 21 czerwca 2023 r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HomePagina Der Bedrosian beschikt over gespecialiseerde advocaten. Neem contact op bij spoedgevallen. Ontvang vrijblijvend advies Kantoorklachtenregeling Advocatenkantoor Der Bedrosian zoals<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/pages\/10198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/comments?post=10198"}],"version-history":[{"count":0,"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/pages\/10198\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.derbedrosian.nl\/pl\/wp-json\/wp\/v2\/media?parent=10198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}